Appointment Cancellation Policy at Mona Lisa Smile Dental

At Mona Lisa Smile Dental, we are dedicated to providing exceptional dental care to all of our patients. To maintain our high standards of service and ensure fair access to care for everyone, we have implemented an appointment cancellation policy. This policy allows us to schedule appointments efficiently and provide timely care to all our patients. For your convenience, you can easily cancel or reschedule your appointment through our Walnut Creek dentist booking page.

Our Commitment to You

When you schedule an appointment with us, we set aside that time exclusively for you. Our team prepares for your visit, ensuring we have the necessary equipment, materials, and staff ready to provide you with the best possible care.

When an appointment is missed or canceled with short notice, that time cannot be used to treat another patient who may be in need of urgent care. To protect your business and ensure we can continue providing timely service, we kindly request that you honor your appointment or use our online booking system to cancel or reschedule in advance to avoid any cancellations or no-shows.

Policy Details

We kindly request that you provide our office with at least 48 hours’ notice if you need to reschedule or cancel your appointment. This allows us sufficient time to offer the appointment slot to another patient who may be waiting for care. To ensure that your appointment is confirmed, you will receive a booking confirmation along with appointment reminders to help you stay on track and avoid any scheduling conflicts.

Cancellation Fees

Standard Cancellation Fee: A cancellation fee of $75.00 will be charged if we do not hear from you within 48-hours of your scheduled appointment.

Extended Appointment Cancellation Fees:

For appointments 1.5-2 hours in length: A fee of $275 will be charged, in addition to the standard $75 cancellation fee, if canceled outside the 48-hour notification period.

For appointments 2.5 hours and longer: A fee of $575 will be charged, in addition to the standard $75 cancellation fee, if canceled outside the 48-hour notification period.

This effective cancellation policy helps us manage our schedule and service costs, ensuring that we can continue providing high-quality care to all of our patients.

Why We Have This Policy

Our cancellation policy serves several important purposes:

• It ensures fair access to dental care for all our patients.
• It helps us maintain a predictable schedule, reducing last-minute cancellations and wait times for appointments.
  
• It allows us to dedicate appropriate time and resources to each patient’s care.
• It helps us keep our costs down, which in turn helps us maintain affordable rates for our services.

How to Avoid Cancellation Fees

To avoid incurring cancellation fees, we recommend the following:

• Mark your dental appointments in your calendar as soon as they are made.
• We recommend setting reminders on your phone or other devices to help you keep track of your appointments.
• If you need to cancel, we kindly request that you provide at least 48 hours’ notice to allow us to accommodate other patients.
• If you’re unsure about your schedule, ask to be placed on our short-notice list instead of scheduling a definite appointment.

Exceptions

We understand that emergencies and unforeseen circumstances can occur. If you experience an emergency that prevents you from attending your appointment or providing 48-hours notice, please contact us as soon as possible. We will consider waiving the cancellation fee on a case-by-case basis for genuine emergencies.

Questions and Clarifications

If you have any questions regarding this policy, please don’t hesitate to ask our staff. We will be glad to clarify any points and address any concerns you may have. Our goal is to provide clear communication and excellent service to all our patients.

Thank You

We thank you for your understanding and cooperation with our cancellation policy. Your commitment to keeping your scheduled appointments or providing adequate notice for cancellations helps us serve you and our entire patient community better. We appreciate your trust in Mona Lisa Smile Dental for your oral health needs and look forward to continuing to provide you with exceptional dental care.